FAQ
Frequently Asked Questions
Helpful information about jewelry products, orders, payments, shipping, tracking, returns, refunds, and customer support.
Who operates Yorqeli?
Yorqeli is operated by Hangzhou Beigang Aoxin Network Technology Co., Ltd. (杭州北港奥鑫网络科技有限公司).
What does Yorqeli sell?
We offer necklaces, pendants, earrings, ear accessories, bracelets, bangles, rings, and coordinated jewelry sets.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
How can I ask about materials or sizing?
Contact customer support with the product name and your question, and review the product page for the applicable details.
Can I change or cancel my order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if my jewelry arrives damaged or incorrect?
Contact us promptly with your order number and relevant photos so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
Should I send my return to the company address?
No. The registered business address is not automatically the return warehouse address.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.