Contact Us
How can we help?
Questions about a jewelry item, an existing order, payment, shipping, tracking, returns, refunds, or another store matter? Contact the Yorqeli customer-support team.
Existing Orders
Include your order number and checkout email for order-related questions.
Product Questions
If you need information about a necklace, earring, bracelet, ring, or jewelry set, include the product name and your question in the message.
Questions About an Order
Please include your order number and the email address used at checkout so we can locate the purchase efficiently.
Order Problems
If an item arrives damaged, incorrect, incomplete, or otherwise problematic, contact us promptly and include relevant photos where appropriate.
Before Returning an Item
Please do not automatically send returns to the registered business address. Contact customer support first for review and the correct return instructions.
Business Information
Include your order number and the email address used at checkout when contacting us.